Neami National - Tender Approval Automation

Neami National, a leading Australian mental health service provider, sought to streamline its Tender Approval Process and Reporting, enhance stakeholder engagement, and reinforce its brand identity

The Challenge:

The existing manual and semi-automated tender approval system led to inefficiencies, communication gaps, and difficulties in tracking progress across multiple stakeholders

The Solution:

DPD implemented a comprehensive SharePoint-based system with a focus on user-centric design:

1. Intuitive Workflow Management
   • Centralised SharePoint forms for initiating and managing approval
   • Automated ID generation and email notifications
2. Stakeholder-Specific Interfaces
   • Tailored checklists and forms for BOD, BLT, Finance, State Managers and C-Suite executives.
   • Clear role definition and responsibility allocation
3. Seamless Document Management
   • Centralised storage and easy access to all relevant documents
   • Real-time updates and version control
4. Powerful Reporting Capabilities
   • Four key reports for comprehensive process oversight
   • Data-driven decision-making support

The Impact:

1. Operational Excellence
   • Significantly reduced manual tasks and approval turnaround times
   • Enhanced compliance and governance through standardised processes
2. Brand Reinforcement
   • Consistent, professional interface aligned with Neami's brand identity
   • Demonstrated commitment to innovation and efficiency
3. Stakeholder Trust
   • Improved transparency and communication across all stages
   • Empowered users with role-specific tools and information
4. Engagement and Collaboration
   • Increased stakeholder participation and sense of ownership
   • Strengthened relationships with internal teams and external partners

Conclusion:

By leveraging innovative UI/UX business process design principles, DPD not only optimised Neami National‘s tender approval process but also reinforced its brand identity and deepened stakeholder trust and efficiencies. This project exemplifies DPD’s commitment to delivery of excellence and positions Neami National as a forward-thinking leader in the mental health sector.